MENTAL HEALTH SUPPORT
· Beyond Blue - https://www.beyondblue.org.au 1300 224 636
· Kids Helpline - https://kidshelpline.com.au/ 1800 551 800
· Lifeline - https://www.lifeline.org.au/ 13 11 14
FAMILY AND DOMESTIC VIOLENCE SERVICES
· Safe Steps - https://www.safesteps.org.au/ 1800 015 188
· 1800 RESPECT: National Sexual Assault, Family and Domestic Violence Counselling Service - https://www.1800respect.org.au/ 1800 737 732
· inTouch Multicultural Centre Against Family Violence - https://www.intouch.org.au/ 1800 755 988
HOUSING SUPPORT
HOMELESSNESS ACCESS POINT FOR WESTERN MELBOURNE UNISON HOUSING
Moonee Valley, Maribyrnong, Hobsons Bay, Wyndham & north and western parts City of Melbourne
122 Victoria St, Seddon Phone 9689 2777 OR
Level 1/1 – 13 Watton St, Werribee Phone 9216 0300
Opening Hours: Monday - Friday 9am – 5pm
Contact via email also available iap@unison.org.au or iap@werribee@unison.org.au After hours response – Phone 1800 825 955
FINANCIAL AND OTHER SUPPORT FOR COVID-19
Find out about the financial support available to people and businesses affected by COVID-19. https://www.coronavirus.vic.gov.au/financial-and-other-support-coronavirus-covid-19
Services Australia YouTube channel has 2 new videos about COVID-19 Disaster Payment. The videos, available only in English, provide clear and simple messaging about how people can claim online and prove their identity.
How to claim the COVID-19 disaster payment
For people who have lost income due to a stay at home order, this video explains how people can claim using their myGov account.
Claiming the COVID-19 Disaster Payment online
This video is about how people can prove their identity to claim the COVID-19 Disaster Payment online.
Reminder: the following myGov task cards available in 12 languages:
· Link a service using a linking code
· Link a service without an online account
· Link a service using an existing online account.
EXTREME HARDSHIP SUPPORT PROGRAM
Red Cross, Brotherhood of St Laurence and the Department of Health and Human Services have implemented the Extreme Hardship Support Program to provide emergency financial assistance to people who are unable to access income support.
To be eligible for this program a person must:
· live in Victoria, and
· be unable to access Commonwealth income support
· have zero or very limited income, savings or community support
· be a temporary or provisional visa holder, or an undocumented migrant.
To apply for emergency financial assistance go to www.redcross.org.au/vicrelief.
Applicants will need their passport and bank statements showing transactions for the last three months. A dedicated phone line is also available on 1800 855 240. Please speak to someone at Red Cross if you do not have the right visa or bank documents.
The website has information in simplified Chinese, Farsi, Malay, Nepalese, Spanish, Tamil, Urdu and Vietnamese. FAQs and a fact sheet for community organisations are now available on the DHHS coronavirus website. This emergency financial assistance complements other Victorian Government hardship supports available to all people living in Victoria, including Pandemic Leave Disaster Payment of $1500 worker support payment, the $450 test isolation payment, the and the rent relief grant
EMERGENCY RELIEF – GENERAL
· Centrelink https://www.servicesaustralia.gov.au/individuals/help-emergency Online resources, especially for existing Centrelink customers. Crisis payments phone line 132 850 (special conditions apply explained online) https://www.servicesaustralia.gov.au/individuals/services/centrelink/crisis-payment/who-can-get-it Due to current high demand (as of 9/8/2021) the Werribee Service Centre, Watergardens, Melton, Footscray and Sunshine offices preferred method of contact is online services or their appropriate Call Centre. Customers with language requirements or hearing impairments call multilingual (131 202) or TTY (1800 810 586) services.
· For Indigenous customers seeking assistance through Services Australia due to high demand please call the Indigenous Call Centre on 1800 136 380, ABSTUDY 1800 132 317 or Income Management 1800 132 514. CIS Vic (03) 9672 2099 Melbourne
· https://www.cisvic.org.au/getting-help/financial-hardship Directory of CISVic member agencies across Victoria that may help (there is a search by postcode too): https://www.cisvic.org.au/getting-help/directory-list [CISVic Community Information and Support Victoria – peak body representing local community information and support services – formerly citizens Advice Bureau]
· Vinnies Welfare Assistance Line is 1800 305 330 (Monday–Friday 10:00am to 3:00pm) https://www.vinnies.org.au/page/News/VIC_News/COVID-19_-_Vinnies_Victoria/ Soup buses have been suspended, but individual need is assessed over the phone
· Australian Multicultural Services. Ph 9689 9170 Providing food, petrol vouchers and assistance with bills to anyone living in the west region of Melbourne. Service available Mondays only 9am- 5pm. Call Daniella for assistance.
· Council of Single Mothers and their Children. Ph Support Line: 9654 0622 or 1300 552 511 (outside of Melbourne). A state-wide telephone support, information and referral service for single mothers and service providers. Monday to Friday, 9.30am to 3pm with clients able to self-refer. Please leave a message to receive a return call or email csmc@csmc.org.au Also providing limited emergency relief for food and housing for suburbs within the municipalities of Brimbank, Maribyrnong, Melton and Wyndham. Documentation is provided electronically or via text to a mobile number. ER assistance is provided via direct deposit or food voucher.
FOOD RELIEF IN WYNDHAM
Wyndham Community Connector
The Community Connector is able to provide support, referrals and information to any community member. Topics include:
• Food relief and material aid
• Mental health support and counselling
• Family, youth and social support
• Aged and disability services
• Family violence support
• Homelessness, emergency housing
• International students
• Support while in isolation or quarantine
• Connect with local community groups
• Information about children’s activities
• Information about council services
• And many other topics
Phone: call Wyndham Council on (03) 8734 4514 and ask to speak to the Community Connector.
Email: communityconnector@wyndham.vic.gov.au
Web enquiry form: www.wyndham.vic.gov.au/communityconnector
Wyndham Youth Services Foodbank
Wyndham City Youth Services foodbank service is available for young people of 12-25 years who are struggling and need assistance. Includes baby items, formula and nappies.
Day/Time: Monday to Friday 9am-5pm, call to arrange a pick up
Address: Youth Resource Centre 86 Derrimut Rd, Hoppers Crossing
Phone: 8734 1355
Manor Lakes Foodbank
Manor Lakes Foodbank is run by NewStart Church to support community members of all ages. You need to present Health Care Card issued by Centrelink to be eligible.
Day/Time: every Wednesday from 10am to 11.30am
Address: Manor Lakes Community Learning Centre, 86-100 Manor Lakes Blvd, Vic 3024
Phone: 8734 8934
Email: foodbank@newstart.org.au
Point Cook Foodbank
Community initiative to provide free food, run by Cross Culture (Church of Christ). Care packages consist of dry foods and fresh produce. Pick up from the church location. Limited meals. BYO bags.
Day/Time: Sundays from 1pm - 2pm.
Address: 7 Adelphi Boulevard Point Cook, Along Sneydes Road near to Alamanda Entrance
Email: foodpantry@crossculturepointcook.net.au
Web: https://www.facebook.com/pointcookfoodbank or http://crossculturepointcook.net.au/
Tarneit Foodbank
Tarneit Foodbank is run by the Epiphany Church to support community members of all ages.
No referrals needed. Includes fresh food, frozen food and dry goods.
Day/Time: Every Tuesday 10.30am-11.30am
Address: Penrose Promenade Community Centre, 83 Penrose Promenade, Tarneit
Phone: 8734 4500
Wyndham Park Community Centre Foodbank
Has cultural appropriate food for Karen, Indian, African and Muslim communities. Very important to advise residents that they must call beforehand.
Day/Time: Every Tuesday and Friday 9am-1pm, please call beforehand
Address: 55/57 Kookaburra Avenue, Werribee
Phone: 03 8742 3975
Email: admin@wyndhamparkcc.com.au
Werribee Baptist Church
Food parcels available. Please call to book an appointment time to collect the food parcel.
Day/Time: Monday, Wednesday and Thursday
Address: 225 Heaths Road, Werribee 3030
Phone: 9749 3166
Email: office@werribeebaptist.org.au
Hoppers Crossing Equip Church
Day/Time: Wednesday only
Address: 147-155 Hogans Rd, Hoppers Crossing VIC 3029
Phone: 9748 0099
Email: hoppers@lighthousestores.org.au
Uniting Wyndham
Food parcels and food vouchers for people with little to no income. Can also assist with other material aid (like clothing/bedding) by specific request. All assistance including food parcels and vouchers are provided by appointment only.
Day/Time: Monday to Friday 10am to 2pm. Food assistance via phone appointments 10am-2pm
Address: 19 Duncans Rd, Werribee
Phone: 9742 6452
Email: wyndham.reception@vt.uniting.org
Salvation Army
Community Support and Emergency relief
Day/Time: Monday to Thursday from 9:30am- 2pm
Address: 209 Watton St Werribee
Phone: 9731 1344
SUDD Foundation
Working predominately with South Sudanese community, offering food relief and other supports.
Phone: 9021 2029
Email: info@sudd.org.au
Food Pantries – The Pataka Movement
Residents around all areas of Wyndham who have a food pantry out the front of their house that any person can access without judgement. “Take what you need, give what you can”.
Facebook page: https://www.facebook.com/ThePatakaMovement/
Facebook group: https://www.facebook.com/groups/265569064467832